Omni Channel Retail Companies
A sales assistant armed with a tablet is viewed by shoppers as having the ability to immensely improve their shopping experience. This is also validated by the UK Shopper Satisfaction Study wherein every 1 in 3 respondents said that assistants should be armed with tablets.
Tablets empower sales associates with access to online product reviews, product comparisons and corporate wide view of the inventory which helps provide a personalised in-store shopping experience. Couple it with information of past purchases of the customer and you can build an intelligent recommendation engine. The engine uses image recognition and classification built with deep learning libraries.
Collect Consumer Metrics
Through the salesman tablet capture customer responses. Retrieve past purchases data using customer's contact number and combine them with the responses. This will help paint a complete picture of your individual customers.
Accept card payments through the tablets. Queue management becomes a lot easier for retailers and the retail experience smoother and faster for customers. Now instead of waiting in endless queues, the sales counter comes to the customer.
Simple Plug and Play
Integrate seamlessely with your current IT infrastructure. With Talespin, you get a native app that is compatible with both Android and iOS - without the associated capital costs. It's Pay as You Go model ensures high ROI.
What happens when stores run out of stock or did not have an option that the customer wanted? In a study conducted by Forrester it was found that in such a scenario 35% of the people said that they would go to a different store to buy it. This percentage moves to 40% among younger consumers between the ages 26 to 34.
Talespin offers brands a digital extension of shelf space in stores and ensures that an “opportunity to sell” is never missed – all at zero capital cost! With the help of the solution, stores can now allow customers to order products which are no longer in stock or not sold in the store. Customers can opt for either paying in the store or COD and have the product shipped to their homes.
Chat bots for assisted selling
Have your own in-store shopping assistant which is equipped to answer all customer queries pertaining to your Brand.
Whether it is something as precise as a ‘plain round neck grey men’s t-shirt’ or as vague as ‘something for a holiday in Bali’, Talespin will help customers find what they need. Every item in the brand’s inventory is automatically categorised based on attributes like size, color, sleeve length etc. as well what kind of occasion or which seasonal trend it includes.